Grassroots Rising – Website Terms & Conditions and Privacy Policy
Last updated: 04/11/2025
Welcome to www.grassrootsrisisng.org and www.chaiwallahs.co.uk and www.diplomatsofsound.org and www.whereitallbeganfestival.org and www.secretgardenparty.com (the “Website”). This Website is owned and operated by Grassroots Rising CIC (“we”, “our”, “us”,), except for www.secretgardenparty.com, which is owned and operated by Backwoodsman ltd.
By accessing or using this website, you agree to comply with and be bound by the following Terms & Conditions and Privacy Policy. Please read them carefully before using our site or purchasing any products or services.
1. Website Ownership and Use
This Website and its contents are owned and operated by Grassroots Rising CIC. By accessing or using the Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our Website or services.
2. Eligibility
Use of this Website and any related services is limited to individuals or entities who possess the legal capacity to enter into binding agreements under the laws applicable to them. By accessing or using the Website, you represent and warrant that you meet this requirement.
Use of the Website is prohibited in any jurisdiction where such use would violate applicable laws or regulations
3. Products, Services, and Pricing
Our Website offers visitors access to merchandise and tickets for events.
When you purchase an item, you agree that:
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You are responsible for reviewing the full product listing before completing a purchase.
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You enter into a legally binding contract upon completing the checkout process.
We reserve the right to change prices, correct pricing errors, or discontinue products at any time without notice. All prices include VAT (where applicable). Additional charges, such as delivery fees, will be shown at checkout.
4. Returns and Refunds
If you are not satisfied with your purchase, you may return any undamaged product within 14 days of receipt, along with the original packaging, accessories, and proof of purchase.
Refunds will be processed to your original payment method.
Please note:
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Products can only be returned within the UK.
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The following items are non-refundable: None
For return instructions, please contact us at social@chaiwallahs.co.uk.
5. Right to Modify or Discontinue Services
We may change, suspend, or discontinue any aspect of our Website or services at any time without prior notice or liability.
6. Intellectual Property
All content on this Website—including text, graphics, images, logos, audio, video, and software—is the exclusive property of Grassroots Rising CIC or its licensors.
You may not copy, reproduce, distribute, or create derivative works from any part of this Website without our prior written consent.
7. Warranties and Liability
We strive to ensure all content and products on our Website are accurate and reliable. However, we make no warranties, express or implied, regarding:
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The accuracy or completeness of information;
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Continuous, error-free operation of the Website; or
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Fitness for a particular purpose.
To the fullest extent permitted by law, Grassroots Rising CIC shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Website or products.
8. Indemnification
You agree to indemnify and hold harmless Grassroots Rising CIC, its officers, employees, and agents from any claims, losses, or damages resulting from your use of the Website or breach of these Terms.
9. Account Suspension or Termination
We reserve the right to suspend or terminate your access to our Website or services at any time, without notice, for any reason, including violation of these Terms.
10. Promotional Communications
By providing your contact information, you consent to receive occasional promotional emails
or messages from us.
You can opt out at any time by using the unsubscribe link in our communications.
From time to time, we may collaborate with our affiliate partner, Secret Garden Party, to promote shared events or initiatives. If you engage with these offers or campaigns, your data may be used in accordance with our Privacy Policy.
11. Governing Law and Dispute Resolution
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Information
For customer support or inquiries, please contact:
Email: social@chaiwallahs.co.uk
Postal Address: 4 Campbell Court, Bristol, BS11 0LF
Privacy Policy
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect
your personal information when you use our Website.
1. Information We Collect
We collect both personal and non-personal information, including:
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Name, email address, postal address, and payment information.
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IP address, login details, device type, browser information, and purchase history.
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Feedback, comments, and product reviews.
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Analytical data such as page visits, session duration, and browsing patterns.
2. How We Collect Information
When you make a purchase or fill out a form on our website, you voluntarily provide us with personal information.
We may also collect data automatically through cookies and analytics tools.
3. Why We Collect Information
We collect and process your information to:
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Provide and operate our products and services;
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Offer customer support and updates;
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Send promotional communications (if you opt in);
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Improve our Website and services through analytics; and
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Comply with legal and regulatory requirements.
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We may also share data with such online engines as Meta and other third parties, to help us to identify customers who are similar to our audiences, target the adverts that we serve, and ensure they are relevant to new and existing customers. However, we will only do so if we are satisfied that your personal data is secure and will not be used for any other purpose. The personal data shared for these purposes is pseudonymised to protect it.
4. Data Storage and Security
Our Website is hosted by Wix.com, which provides secure data storage and complies with PCI-DSS (Payment Card Industry Data Security Standard).
Your personal data may be stored on Wix’s secure servers behind firewalls.
5. Communication with You
Our Website is hosted by Wix.com, which provides secure data storage and complies with PCI-DSS (Payment Card Industry Data Security Standard).
Your personal data may be stored on Wix’s secure servers behind firewalls.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, track performance, and collect analytics data.
You can manage or disable cookies through your browser settings:
https://allaboutcookies.org
Note: Third-party services (e.g., Google Analytics) may have their own cookie and privacy policies.
7. Data Sharing & Partners
We do not share your personal information with unrelated third parties. However, we may collaborate with our trusted partner Secret Garden Party, for the purpose of joint promotions or campaigns.
Each organisation acts as an independent data controller and is responsible for handling your data in accordance with applicable data protection laws
8. Withdrawing Consent
You may withdraw your consent or request deletion of your data at any time by contacting:
4 Campbell Court, Bristol, BS11 0LF
9. Privacy Policy Updates
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this
page with the revised date.
10. Your Rights (UK GDPR)
Under the UK General Data Protection Regulation (GDPR), you have the right to:
• Access the personal data we hold about you;
• Request correction or deletion of your data;
• Restrict or object to data processing; and
• Request data portability.
To exercise these rights, please contact legal@grassrootsrising.org